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Terms & Conditions

Velkommen Norway is a tour operator that offers day trips i.e. shore excursions in the direct surroundings of Bergen, Eidfjord, and Flåm. When buying a product from Velkommen Norway you can expect knowledgeable, passionate guides who want to turn your visit to Norway in a memorable experience.

You can always contact us for any questions about bookings at hello@velkommennorway.com. We will always do our best to answer within 48 hours.
 

Questions about cooperation between you and the brand Velkommen Norway, please contact us at. hello@velkommennorway.com
 

When visiting this website, the terms "we," "us," and "our" refer to Velkommen Norway, which is registered as Velkommen Norway van der Veer. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
 

By using this website, including all information, tools, and services provided, you agree to abide by all terms, conditions, policies, and notices outlined here. By accessing our site, purchasing from us, or using a product referred by us, you are engaging in our service and are bound by the terms and conditions outlined in our "Terms of Service." These terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
 

It is important that you carefully read and understand these terms of service before using our website. By accessing or using any part of the site, you are agreeing to be bound by these terms of service. If you do not agree to all the terms and conditions outlined in this agreement, you will not be able to access the website or use any of its services. If these terms of service are considered an offer, acceptance is limited to these terms of service.
 

Any new features or tools that are added to the website will also be subject to these terms of service. You can review the most recent version of the terms of service at any time on this page. We reserve the right to update, change, or replace any part of these terms of service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our website / store is integrated with Trekksoft. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online Store Terms
2 – General Conditions
3 – Accuracy, Completeness, and Timeliness of Information
4 – Modifications to the Service and Prices
5 – Products or Services
6 – Accuracy of Billing and Account Information
7 – Cancellation Policy
8 – Optional Tools
9 – Third-Party Links
10 – User Comments, Feedback, and Other Submissions
11 – Personal Information
12 – Errors, Inaccuracies, and Omissions
13 – Prohibited Uses
14 – Disclaimer of Warranties; Limitation of Liability
15 – Severability
16 – Termination
17 – Entire Agreement
18 – Governing Law
19 – Changes to Terms of Service
20 – Contact Information
21 – Payment Methods
22 – Refund Policy
23 - Back in time guarantee 
24 – Contact

SECTION 1 - ONLINE STORE TERMS
By accepting these Terms of Service, you confirm that you meet the legal age requirement in your state or province of residence and have the authority to allow any of your dependents who are minors to use this site. Additionally, you agree to use our products and services in compliance with all applicable laws, including those related to copyright. It is strictly prohibited to use our products or services for any illegal or unauthorized purposes. You also agree not to transmit any harmful code, worms, viruses, malware, or anything damaging through the use of our services. Any violation of these terms will result in the immediate termination of your access to our services.


SECTION 2 - GENERAL CONDITIONS

We reserve the right to deny service to any individual or entity, at any time and for any reason. By using our service, you acknowledge that the content you provide (excluding credit card information) may be transmitted unencrypted and may be modified to comply with technical requirements of networks or devices. Rest assured, credit card information is always protected through encryption during transmission. Additionally, you agree not to duplicate, copy, sell, or exploit any portion of our service without obtaining written consent from us. Please note that the section headings used in this agreement are for convenience only and do not affect the terms of this agreement.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We cannot guarantee the accuracy, completeness, or timeliness of the information provided on this site. It is intended for general reference only and should not be used as the sole basis for making decisions. Any use of the material on this site is at your own risk. Keep in mind that the site may contain historical information, which is not current and is provided for reference only. We reserve the right to make modifications to the site's content at any time, but we are not obligated to update the information. It is your responsibility to keep track of changes to the site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Please note that the prices for our products are subject to change without prior notice. We reserve the right to make changes to our products or services, including discontinuing them, without providing notice. We will not be held responsible for any changes in pricing or discontinuation of our products or services.

SECTION 5 – PRODUCTS OR SERVICES

It's possible that certain products or services may only be available for purchase online through our website. These items may have limited quantities and can only be returned or exchanged in accordance with our return policy. We have made an effort to accurately display the colors and images of our products on our website. However, we cannot guarantee that the colors you see on your computer monitor or smartphone screen will be accurate. We reserve the right to limit the sales of our products or services to certain individuals, geographic regions, or jurisdictions on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. Our product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We may also discontinue any product at any time. Any offers for products or services on this site may not be valid where prohibited by law. We cannot guarantee that the quality of any products, services, information, or other material you purchase or obtain from us will meet your expectations, or that any errors on the website will be corrected.

 

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to reject any orders placed with us. We may, at our discretion, limit or cancel the number of items purchased per person, per household, or per order. These limitations may include orders placed by or on behalf of the same customer account, using the same credit card, and/or orders that have the same billing and/or shipping address. If we make any changes to or cancel an order, we may try to notify you by contacting the email and/or billing address/phone number provided when the order was placed. We also reserve the right to limit or prohibit orders that we believe, in our sole discretion, have been placed by dealers, resellers, or distributors. You are responsible for providing accurate, complete and current purchase and account information for all purchases made at our store. You are also responsible for promptly updating your account and other information, including your email address, credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed.

 

SECTION 7 – CANCELLATION POLICY
 

You can receive a full refund if you cancel the tour 24 hours prior to the experience's start time. 

 

Unfortunately, we are unable to issue a refund for cancellations made within 24 hours of the start time, and we cannot accept any changes during this time. Please keep in mind that the cut-off time will be based on the local time of the experience, and failure to show up at the meeting point will result in a forfeiture of your refund.

Please note that we reserve the right to cancel excursions due to low participation or extreme weather conditions.

We also want to reassure you that we may occasionally have to cancel an excursion due to low participation or extreme weather conditions. If this happens, we will do our best to inform you as soon as possible and provide you with a full refund.

This cancellation policy applies to all standard, scheduled, private, bus, walk, and hike tours.

SECTION 7B – CANCELLATION POLICY CRUISE PASSENGERS 

Cruise ship passengers are entitled to a 100% refund of the ticket in case of a cancellation of a port call. 


SECTION 7C – CANCELLATION POLICY PRIVATE TOURS AND TOUR OPERATORS 

Depends on what is agreed on, otherwise the standard cancellation policy is applicable. 
 

SECTION 8 – OPTIONAL TOOLS We may give you access to third-party tools that we do not monitor or have any control or input over. You understand and agree that we provide access to these tools "as is" and "as available" without any warranties, representations, or conditions, and without any endorsement. We will not be liable for any damages arising from or related to your use of these optional third-party tools. Your use of any optional tools offered on the site is entirely at your own risk and discretion, and you should make sure that you are familiar with and approve of the terms provided by the relevant thirdparty provider(s). In the future, we may also offer new services and/or features on the website, including new tools and resources. These new features and/or services will also be subject to these Terms of Service.

 

SECTION 9 – THIRD-PARTY LINK Our service may include content, products, and services from third-parties. Some of the links on this site may lead you to third-party websites that are not affiliated with us. We do not take responsibility for evaluating or examining the content or accuracy of these third-party materials or websites, and we will not be held liable for any third-party materials, products, or services. We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made with third-party websites. We recommend reviewing the policies and practices of third-party providers carefully before engaging in any transactions. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party provider.

 

SECTION 10 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If we ask you to send specific submissions, such as contest entries, or if you choose to send us creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may edit, copy, publish, distribute, translate, and use these comments in any medium, at any time, without restriction. We are not obligated to keep any comments confidential, to pay compensation for any comments, or to respond to any comments. We may, but are not obligated to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or in violation of any party's intellectual property or these Terms of Service. You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You also agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 11 – PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy please visit our website and navigate to the link in the footer that says “Privacy Policy. Note we might gather information that helps us with marketing goals.

 

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS Please note that there may be inaccuracies, typographical errors, or omissions on our site or in the Service related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We do not have any obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 13 – PROHIBITED USES You are prohibited from using the site or its content for any of the following activities in addition to other prohibitions as set forth in the Terms of Service: (a) for any illegal or unlawful purpose (b) to solicit others to perform or participate in any illegal or unlawful acts (c) to violate any international, federal, provincial, state regulations, rules, laws, or local ordinances (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability (f) to submit false or misleading information (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet (h) to collect or track the personal information of others (i) to spam, phish, pharm, pretext, spider, crawl, or scrape (j) for any obscene or immoral purpose (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service or any service that we promote will be uninterrupted, timely, secure or error-free. We also do not warrant that the results obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for an indefinite period of time or cancel the service at any time, without notice to you. You expressly acknowledge that the use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. Velkommen Norway, our directors, owners, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. As some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. By accepting these terms of service, you acknowledge that you are fully aware that many of the activities promoted or offered by Velkommen Norway or any of our partners, can be activities, which involve the risk of serious injury or even death. These inherent risks may be unforeseen. By participating in any Velkommen Norway-related activities, I understand and accept that I am responsible for my own safety and well-being. I acknowledge that activities and traveling to and from activity sites involve inherent risks and hazards, including but not limited to the risk of injury, permanent disability, and death. I confirm that I have been fully informed of these risks and hazards and voluntarily assume them. By accepting these terms of service, I understand that the description of risks provided is not exhaustive and that unknown or unanticipated risks may also result in injury, illness, or death. I agree to exercise extra care for my own person and for others around me in the face of such hazards. I also understand that there may not be adequate rescue or medical facilities or expertise available to deal with injuries or damages that I may be exposed to. I agree that to the fullest extent allowed by law, I will not institute any lawsuit or other legal action against Velkommen Norway, its officers, directors, employees, agents, representatives, or assigns for any injury, illness, or death resulting from my participation in any Velkommen Norway-related activities. In consideration for being permitted to participate in these activities, I hereby release and hold harmless Velkommen Norway and its affiliated individuals and organizations from any and all liability and responsibility for any claims or causes of action related to personal injury, property damage, or wrongful death. 

SECTION 15 – SOCIAL MEDIA By tagging our company or using our designated hashtags, you grant us the right to repost and use the content in our marketing and promotional efforts. This includes, but is not limited to, re-posting on our social media channels, using in email campaigns and on our website. If you do not wish to have your content used in this way, please refrain from tagging us or using our hashtags. By tagging our company or using our designated hashtags on social media, you grant us the right to repost and use the content in our marketing and promotional efforts on social media platforms, including but not limited to reposting on our social media channels and creating promotional videos. You understand and agree that we will not provide any compensation for the use of your content and you will not be entitled to any compensation or liability for any damages resulting from the use of your content in our campaigns. We reserve the right to remove any content that is deemed inappropriate, offensive, or in violation of our community guidelines. We also reserve the right to block any user who repeatedly violates these guidelines. Please note that if you do not wish to have your content used in our marketing and promotional efforts, you can request for it to be removed. However, if a campaign has already been started, we cannot guarantee that it will be removed instantly, it may take a week or longer for the campaign to stop. We will make every effort to remove your content as soon as possible. Also, please note that we will not provide any compensation or liability for any damages resulting from the use of your content in our campaigns. If you have any concerns or requests regarding the use of your content, please contact us and we will address your concerns as soon as possible. We have made an effort to accurately display the colors and images of our products on our social media platform for which editing was necessary. However, we cannot guarantee that the colors you see on your computer monitor or smartphone screen will be accurate. By tagging us and or using our hashtags, you confirm that you own the rights to the content you are posting and that you are over the age of 18 or have the permission of a legal guardian.

 

SECTION 16 – INDEMNIFICATION You agree to indemnify, defend and hold harmless Velkommen Norway and our parent, subsidiaries, owners, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SECTION 17 – SEVERABILITY If any part of these Terms of Service is deemed invalid or unenforceable, it will still be enforceable to the fullest extent allowed by law. The unenforceable portion will be severed from these Terms of Service, but this will not affect the validity of the remaining provisions.

SECTION 18 – TERMINATION The responsibilities and liabilities that the parties have assumed before the end of this agreement will continue to exist after termination for all purposes. These Terms of Service will remain in effect until terminated by either you or us. You have the option to end these Terms of Service at any time by informing us of your decision to no longer use our services, or by discontinuing your use of the website. If we determine, in our sole discretion, that you have failed to comply with any of the terms outlined in these Terms of Service, we have the right to terminate this agreement without notice. In such cases, you will remain responsible for any outstanding amounts owed up until the date of termination and we may also deny you access to our services.

 

SECTION 19 – ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service, along with any policies or rules posted on our website or related to the Service, represent the entire agreement between you and us and govern your use of the Service, superseding any previous agreements, communications, or proposals, whether verbal or written, between you and us (including any previous versions of the Terms of Service). Any ambiguities in interpreting these Terms of Service will not be interpreted against the party who wrote them.

 

SECTION 20 – GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Norway.

 

SECTION 21 – CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page.We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 22- CANCELLATION POLICY If there is a change in your cruise ship itinerary, we will make every effort to provide the tour on the new arrival day, subject to availability. In case we cannot provide a tour on the new date or if the cruise ship cancels the arrival completely, you will receive a full refund. You are free to cancel your tour booking before 14 days of the tour start date, with no cancellation fee. If you cancel within 14 days, you can choose either of the following options: 1. Receive a 50% refund of the ticket price. 2. Rebook the tour for another available date. If you cancel within 24 hours of the tour start time, no refund will be given.
 

SECTION 23 - BACK IN TIME GUARANTEE It is worth noting that for multiple years, the owner of Velkommen Norway has successfully guided people and that none of his customers have ever missed or come close to missing their ship, airplane or other transportation. Since the start of this operation in 2022, this impeccable record has continued. Therefore, in the very unlikely event that you are not returned to the ship in time, we will reimburse reasonable transportation costs to the next port of call for you, up to NOK 2500 per person. The refund is contingent upon adherence to/relevance of the points below. There is no refund in case of a force majeure as described in these terms and conditions. A partial refund of 50% is applicable in case of circumstances beyond our control, including but not limited to bus breakdowns, mistakes made by the driver, or accidents. These are the responsibility of the bus company.

 

1: You are responsible for meeting the necessary passport, visa, health, and immigration requirements for your itinerary and having these documents on you at all times. Please note that any additional costs incurred due to the absence of proper documentation will not be covered. We cannot be held responsible for any expenses arising from failure to meet these requirements.
 

2: Guests are required to book the tour with a reasonable time frame, ensuring a minimum gap of 3 hours between the planned end time of the tour and the "all aboard" sign. This condition must be met to be eligible for full reimbursement of NOK 2500 under the back-in-time guarantee. If the gap is between 2 and 3 hours, the reimbursement amount will be reduced by 50%. Please note that if the gap is less than two hours between the planned tour ending time and the "all aboard" sign, the back-in-time reimbursement will not be applicable, and only the ticket price will be refunded.
 

Force majeure includes but is not limited to:
 

Natural Disasters: Extreme or severe weather conditions, including hurricanes, tornadoes, blizzards, or cyclones, earthquakes, floods, or tsunamis volcanic eruptions or ash clouds landslides, falling rocks.

Road closures due to: falling rocks, avalanches debris falling from a mountain


Public Health and Safety: Epidemics, pandemics, or disease outbreaks government-imposed travel restrictions or border closures


Acts of Hostility or Violence: Acts of terrorism, sabotage, or acts of war, civil unrest, riots, or public disturbances.

Labor and Workforce: Strikes, labor disputes, or lockoutssupplier or subcontractor failures or insolvencies.


Legal and Regulatory: Embargoes or trade restrictions, changes in law or regulations that render performance impossible or illegal.

Infrastructure and Utility Failures: Major transportation accidents or disruptions, Power outages or blackouts,Telecommunication failures or network outages


Security and Cyber Threats: Acts of piracy or hijacking, Acts of cyber attacks or hacking incidents


Miscellaneous: Nuclear accidents or radioactive contamination, Fire or explosions, Material shortages or supply chain disruptions, Currency fluctuations or financial market crises

 

Acts of God or other unforeseeable events beyond the control of the parties, including the aforementioned events in this category.
 

SECTION 24 – CONTACT INFORMATION Questions about the Terms of Service should be sent to us at hello@velkommennorway.com

To download hte terms and conditions, click on pdf. 

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